Service status
Where things stand right now, and what to expect from us when they aren't fine.
What we watch
| Component | State | Detail |
|---|---|---|
| Queue | Operational | Empty — everything queued has been sent. |
| Delivery events | Degraded | Last event 1 hour ago. |
| Domain verification | Operational | Checked 10 minutes ago. |
| Sending pipeline | Unknown | Nothing sent in the last hour. |
What this page cannot tell you. It is served by the same system it reports on, so it can show you a part that is struggling but never its own absence — if this page does not load at all, that is the outage. It also measures our side only: a receiving provider deferring your mail is invisible from here, and shows up in your own delivery events instead. If sending is failing for you and this page looks fine, that gap is worth telling us about — let us know.
During an incident
When something is broken we will update this page with what is affected, what we know, and when we will next post. If an incident affects your sending specifically — a domain of yours, or mail already queued — we will email the workspace owner rather than expecting you to be watching this page.
Once it is resolved we write up what happened and what we changed so it does not happen the same way twice.
Delivery problems that aren't outages
Most delivery trouble isn't a platform outage. A receiving provider may be deferring your mail, a domain's authentication may have drifted after a DNS change, or a list may be generating complaints. Those show up in your dashboard as delivery events with the receiving server's own response, which is usually more useful than a status page.
If you've looked and it still doesn't add up, send us the message ID and the recipient domain via the contact page and we'll trace it.
Planned maintenance
We schedule disruptive work outside US business hours where we can, and post it here beforehand. Sending is queued rather than dropped during maintenance windows.